Mobile Aged Care Physio, OT & Exercise Physiology — Home Care Package & Support at Home, Sydney
Healthroos provides mobile physiotherapy, occupational therapy, and exercise physiology to older Australians across Greater Sydney — delivered in the comfort of your own home. We support recipients of Home Care Packages (HCP Levels 1–4) and the new Support at Home program, as well as private and DVA clients. Our AHPRA-registered physiotherapists, occupational therapists, and ESSA-accredited exercise physiologists respond to referrals within 4 business hours and visit you wherever you are, from Bondi to Blacktown.
Home Care Package & Support at Home — What's Changed?
The Australian Government replaced the Home Care Package (HCP) program with the new Support at Home program on 1 July 2025. If you’re an older Australian receiving in-home care, here’s what that means for you:
– Existing HCP recipients: You will continue to receive your package and your funding for allied health (physio, OT, EP) until you transition to Support at Home. Your existing service arrangements with Healthroos continue without disruption.
– New entrants (after 1 July 2025): You’ll be assessed for Support at Home, which funds the same allied health services under its “Therapeutic services” category.
– DVA recipients: Veterans’ Affairs funding for allied health continues separately under the DVA scheme.
Whatever stage of the transition you’re in, Healthroos provides the same mobile physio, OT, and exercise physiology services — billed against your package or your Support at Home budget. We handle the funding paperwork and invoicing so you don’t have to.
Why Choose Healthroos?
Swift 4-Hour Response Time
Multilingual Services
We offer services in English, Farsi, Cantonese, and Mandarin to ensure clear communication.
2 Business Days Physio Report
We can provide a physio report 48 hours post initial consultation if requested.
Areas We Service in Sydney
Healthroos provides mobile aged care physiotherapy, occupational therapy, and exercise physiology across the entire Greater Sydney area, including:
– Inner West (Burwood, Ashfield, Strathfield)
– Eastern Suburbs (Randwick, Bondi, Coogee, Maroubra)
– Northern Beaches (Manly, Dee Why, Mona Vale)
– North Shore (Chatswood, Hornsby, Lane Cove)
– Ryde, Meadowbank, North Ryde, and Macquarie Park
– Hills District (Castle Hill, Baulkham Hills)
– Western Sydney (Parramatta, Blacktown, Merrylands)
– South-West Sydney (Liverpool, Fairfield, Campbelltown, Bankstown)
– Sutherland Shire (Hurstville and surrounds)
Not sure if we cover your suburb? View our full service area or call us on 0404 439 571 — we’re happy to check and confirm.
Our Aged Care Allied Health Services
Mobile Physiotherapy for Older Australians
Our AHPRA-registered physiotherapists work with older Australians on falls prevention, balance, mobility, post-hospital recovery, chronic pain, and management of conditions like Parkinson’s, stroke, arthritis, and osteoporosis. Sessions are delivered in your home, with all equipment we need. Most clients see meaningful gains in strength and confidence within 6–8 weeks.
Common physiotherapy goals for our HCP and Support at Home clients:
– Reducing fall risk and improving balance
– Recovering mobility after hospitalisation or surgery
– Managing pain from arthritis, osteoporosis, or chronic conditions
– Maintaining independence with daily activities like walking, transfers, and stairs
– Pulmonary rehab and breathing exercises for COPD and respiratory conditions
Learn more about our NDIS physiotherapy service for participants under 65.
Mobile Occupational Therapy for Older Australians
Our occupational therapists help you stay independent at home, safer, and engaged in the activities that matter to you. We deliver home assessments, prescribe equipment, recommend minor and major home modifications, and provide ongoing therapy for cognitive decline, dementia, and post-stroke recovery.
Common OT services for our HCP and Support at Home clients:
– Home safety assessments and risk reduction
– Equipment prescription (shower chairs, grab rails, wheelchairs, hospital beds)
– Minor and major home modifications (ramps, bathroom adaptations, kitchen access)
– Cognitive rehabilitation after stroke, brain injury, or with dementia
– Daily living skills training to maintain or regain independence
– Carer education and support for family members
Learn more about our NDIS occupational therapy service for participants under 65.
Mobile Exercise Physiology for Older Australians
Our ESSA-accredited exercise physiologists design and deliver clinical exercise programs for older adults living with chronic conditions, recovering from illness, or working to maintain strength and function. Sessions take place in your home, at a local park, or at a community gym — wherever works best for you.
Exercise physiology is particularly valuable for older Australians managing:
– Type 2 diabetes and metabolic conditions
– Cardiovascular disease, post-cardiac event recovery
– Chronic fatigue and post-hospital deconditioning
– Falls risk and progressive muscle weakness (sarcopenia)
– Osteoporosis and bone density maintenance
– Mental health, mood, and motivation through regular movement
Learn more about our NDIS exercise physiology service for participants under 65.
How Your Funding Covers Allied Health
Home Care Package (HCP Levels 1–4)
Your HCP funding includes a “Care Services” component that covers allied health services. Healthroos invoices your HCP provider directly — you don’t pay out of pocket. Allied health is funded across all four HCP levels, with higher levels offering larger budgets.
Support at Home — Therapeutic Services category
Under the new Support at Home program, allied health is funded through the “Therapeutic services” support category, which sits under the Independence pillar of your plan. This category covers physio, OT, exercise physiology, podiatry, and speech pathology. Healthroos invoices your Support at Home provider directly.
DVA (Department of Veterans’ Affairs)
For eligible veterans, we provide physiotherapy under the DVA scheme via D904 referrals. No gap fees.
Private and Medicare
If you don’t have funded care, we also accept private clients and provide services under Chronic Disease Management plans referred by your GP (Medicare-rebated, with a gap).
Common Conditions We Treat
Our team works with older Australians across a wide range of conditions and life stages. Common reasons people choose Healthroos include:
Falls and balance — Falls are a leading cause of hospitalisation for older Australians. Our physio and EP teams deliver balance training, strength programs, and home safety reviews that measurably reduce fall risk.
Post-hospital recovery — Extended hospital stays cause rapid loss of strength and confidence (hospital deconditioning). Our physiotherapists and exercise physiologists work alongside your discharge plan to help you regain function and independence safely at home.
Stroke and neurological recovery — Mobile physiotherapy and OT for stroke, Parkinson’s, MS, and post-brain-injury rehabilitation, delivered in your own environment where motor learning and adaptation are most effective.
Chronic conditions — Arthritis, osteoporosis, COPD, type 2 diabetes, cardiovascular disease and cardiac rehab — managed through evidence-based physiotherapy and exercise physiology programs.
Cognitive decline and dementia — Our occupational therapists deliver home assessments, environmental modifications, and carer education for people living with dementia or cognitive change.
Pain management — Chronic and persistent pain managed with hands-on physiotherapy, graded exercise, education, and pacing strategies.
FAQ
Q: Do you accept Home Care Package funding for physiotherapy?
Yes. We accept HCP funding for physio, OT, and exercise physiology across all four Home Care Package levels (1–4). We invoice your HCP provider directly so you have no out-of-pocket cost (subject to your package’s available funds).
Q: How does Support at Home funding work for allied health?
Under Support at Home, allied health services like physio, OT, and EP are funded under the “Therapeutic services” support category. Healthroos invoices your Support at Home provider directly. Your eligibility and funding amount depend on your assessed support needs.
Q: I'm transitioning from HCP to Support at Home — can I keep seeing my Healthroos therapist?
Yes. Your therapy continues uninterrupted. We’ll work with your provider to update the funding arrangement when your transition takes effect, but your therapist, schedule, and care plan stay the same.
Q: What's the difference between physio, OT, and exercise physiology for older people?
Physiotherapy treats specific musculoskeletal and neurological conditions — pain, mobility, post-injury recovery. Occupational therapy focuses on enabling daily activities and home safety — equipment, home modifications, cognitive rehab. Exercise physiology builds long-term strength, fitness, and chronic disease management through structured exercise programs. Many older clients benefit from a combination of two or all three.
Q: Do you cover all of Sydney?
Yes, all of Greater Sydney including the Inner West, Eastern Suburbs, Northern Beaches, North Shore, Hills District, Western Sydney, South-West Sydney, and Sutherland Shire.
Q: How quickly can you start?
We respond to referrals within 4 business hours and can typically schedule the first home visit within 1–2 weeks.
Q: Do you provide reports for HCP providers and Support at Home assessors?
Yes. Detailed reports are available within 2 business days for routine progress reports if requested, and within 2 weeks for comprehensive assessments. Reports are emailed to you, your care manager, and any nominated representatives.
Q: Can I have therapy in a language other than English?
Yes. Our team includes therapists who speak Cantonese, Mandarin, and Farsi alongside English. Therapy delivered in your first language is more effective, particularly for cognitive and communication-related goals.
Q: Do I need a GP referral?
For HCP and Support at Home funding, no GP referral is needed — your care manager can refer directly. For DVA, you’ll need a D904 referral from your GP. For Medicare CDM, you’ll need a referral from your GP under a Chronic Disease Management plan.
Get started today
Whether you’re on a Home Care Package, the new Support at Home program, or a private client — we’d love to help.
Call or text: 0404 439 571
Email: [email protected]
Referral response: within 4 business hours
Service area: Greater Sydney