For support coordinators · Greater Sydney
Mobile allied health referrals for NDIS support coordinators in Sydney.
Refer participants to mobile physiotherapy, occupational therapy, exercise physiology and Functional Capacity Assessments delivered at home or in suitable community settings.
Healthroos aims to acknowledge new referrals within four business hours. Appointment timing depends on the requested discipline, location, participant needs and clinician availability.
Registered NDIS provider
4 business hours acknowledgement target
4 referral options Physio, OT, EP and FCA
5 languages subject to availability
A clear referral pathway
Built around participant choice and consent.
Healthroos works with support coordinators, participants, families and treating professionals to arrange mobile allied health across Greater Sydney. We clarify the request, check service fit and keep communication within the scope agreed with the participant.
A referral begins the intake process; it does not commit the participant to a service.
Services
What you can refer to Healthroos.
NDIS physiotherapy
Mobile assessment and goal-led support for movement, mobility, strength, balance, transfers, physical activity and participation.
NDIS occupational therapy
Support for everyday activities, home and community participation, assistive technology, equipment, home safety and environmental barriers.
NDIS exercise physiology
Individually assessed exercise support built around the participant’s current capacity, preferences and goals.
Functional Capacity Assessments
An OT assesses how a participant manages everyday activities and how personal or environmental factors affect function and participation. Scope, audience, cost and due date are agreed before report work begins.
Referral pathway
How referrals work.
Send the referral
Use the form below, call 0468 333 813 or email referrals@healthroos.com.au. Share only what is needed and confirm participant consent.
We check service fit
We aim to acknowledge within four business hours, then check service, location, funding information, access needs and current capacity.
We contact the participant
With consent, we explain the service, proposed next steps, pricing, travel, cancellations and communication arrangements.
Assessment and updates
The clinician completes an individual assessment. Updates and reports are shared only within the agreed consent, scope and timing.
Referral checklist
Information that helps us assess fit.
- Participant contact details and preferred contact method
- Suburb or postcode and preferred visit setting
- Requested discipline, assessment and goals
- Relevant mobility, access, communication or safety considerations
- Funding pathway and plan-management arrangement
- Plan-review date and any report purpose or deadline
- Preferred language and accessibility needs
- Referrer details and agreed contacts
Data minimisation
Share what is needed, when it is needed.
Please share only information required for the initial service-fit check. Full clinical records can be requested securely if they are needed.
Before contacting a participant or sharing information with their support network, we confirm consent or authority. Participants decide who receives updates and may change or withdraw consent, subject to legal and clinical-record obligations.
Participant safeguards
Choice, control and transparent relationships.
Healthroos provides allied health services and does not provide support coordination. Participants remain free to choose, decline or change providers. Healthroos does not offer referral commissions or ask coordinators to preference our services.
If an actual, potential or perceived conflict arises, we disclose it in plain language and work with the participant to manage it appropriately.
Mobile visits across Greater Sydney
Coverage includes the CBD and Inner West, Eastern Suburbs, Northern Beaches, North Shore, Ryde, Parramatta and Cumberland, the Hills District, Blacktown, Canterbury-Bankstown, Fairfield and surrounding areas.
Communication that works for the participant
Services may be available in English, Cantonese, Mandarin, Farsi and Korean. Tell us the participant’s preferred language, communication style and accessibility needs. Matching depends on clinician availability.
Secure referral pathway
Refer a participant.
Send the details needed for us to understand the request and assess the next step. Please confirm participant or authorised-representative consent before sharing personal or health information.
Submit only information relevant to the referral. Healthroos uses it to assess the enquiry and communicate about the requested service. Read our Privacy Policy.
Questions
Support coordinator FAQs.
Does Healthroos provide support coordination?
No. Healthroos provides mobile allied health services. This page gives support coordinators a clear way to refer participants for physiotherapy, occupational therapy, exercise physiology and Functional Capacity Assessments.
How quickly will Healthroos respond to a referral?
Healthroos aims to acknowledge referrals within four business hours. This confirms receipt and begins the service-fit check; it does not guarantee acceptance, clinician allocation or an appointment within that period.
Does Healthroos work with all NDIS plan-management arrangements?
We can discuss referrals for self-managed, plan-managed and NDIA-managed participants. Acceptance depends on the requested support, registration scope, available funding, suitability and an agreed service arrangement.
Can Healthroos communicate with the participant’s care team?
Yes, with consent from the participant or authorised representative. We agree who should receive updates, what may be shared and the preferred communication method.
Can I request a report for a plan reassessment?
Yes. The report’s clinical purpose, scope, estimated cost and required date should be agreed before work begins. Reports provide clinical evidence and cannot guarantee an NDIA decision.
Does submitting a referral guarantee acceptance?
No. We first check the discipline, location, participant needs, current capacity, funding and clinical suitability, then explain the available next step.
Is Healthroos a registered NDIS provider?
Yes. Healthroos Pty Ltd is an approved registered NDIS provider for Therapeutic Supports. The NDIS Commission Provider Register lists its registration as approved and in force until 14 February 2028. View Healthroos on the official NDIS Commission Provider Register.
Need to talk through a referral?
For a complex or time-sensitive request, call 0468 333 813 or email referrals@healthroos.com.au. Please do not use email or this form for emergencies.