Mobile allied health across Greater Sydney
Support at Home physio, OT and exercise physiology in Sydney.
Practical allied health in the comfort of home, for older people across Greater Sydney.
Healthroos delivers services through agreements with registered aged care providers. We work with you, your family and your care partner to confirm the right service and arrange the next step.
Appointments depend on clinician availability, location and clinical needs. Funded care begins after your registered provider authorises the service, price and invoice arrangements.
Choose your next step
Support for you. A clear pathway for your care team.
For older people and families
Tell us the service and suburb. With your permission, we coordinate with your registered provider or care partner.
For providers and care partners
Check current capacity for your client and discuss the agreed service, reporting and invoice requirements.
Physiotherapy · Occupational therapy · Exercise physiology · Funding and costs
Funding and approval
How Support at Home funding works for allied health
Physiotherapy, occupational therapy and exercise physiology can be funded as clinical supports under Support at Home. There is no participant contribution for approved clinical-support services. The service must be included in your support plan and paid from your available funding.
Your registered aged care provider confirms the authorisation and budget before care begins. Healthroos delivers the agreed allied health service; we do not determine eligibility or manage your Support at Home budget.
Equipment and home modifications use separate approval and funding rules. Your OT and care partner can help clarify the appropriate pathway; an assessment or recommendation does not guarantee funding.
Services
Our Support at Home allied health services.
Mobile physiotherapy
Goal-led support for movement, mobility and physical function in the home.
- Balance and falls-risk management
- Walking, transfers and mobility
- Strength and reconditioning
- Recovery after illness, surgery or hospital
- Pain and movement difficulties
- Education for the person, family and carers
Mobile occupational therapy
Practical support for safety, independence and participation in everyday activities.
- Home safety and daily-living assessment
- Equipment and assistive technology assessment
- Home modification recommendations
- Fatigue, cognition and routine strategies
- Carer education and risk reduction
- Coordination with providers and clinicians
Equipment and modifications require assessment, approval and the correct funding pathway; a recommendation does not guarantee approval.
Mobile exercise physiology
Individually prescribed exercise to support capacity, confidence and long-term health.
- Strength, balance and endurance programs
- Graded exercise after illness or inactivity
- Falls-prevention exercise
- Support for chronic health conditions
- Maintaining mobility and independence
- Safe home and community activity planning
For older people and families
Arrange support for yourself or a family member
- Tell us what you need. Share the service you are looking for and your suburb or postcode. You can choose “Not sure” if you need help identifying the next step.
- We check availability. We discuss your needs and, with your permission, coordinate with your registered provider or care partner.
- Arrange a suitable first visit. Once the provider approves the service and funding arrangements, we contact you to arrange an appointment.
We aim to acknowledge enquiries within four business hours. We then confirm clinical fit, location and current availability. Appointment timing is agreed after the service and funding arrangements are authorised.
Not yet assessed? Apply through My Aged Care or call 1800 200 422. An aged care assessment determines your eligibility and approved supports.
For registered providers and care partners
Allied health for your Support at Home clients
Arrange mobile physiotherapy, occupational therapy and exercise physiology through one team across Greater Sydney. We work through agreements with registered aged care providers and can discuss service scope, clinician availability, reporting and invoice requirements before care starts.
Initial capacity check
Share your contact details, requested discipline, client age band, suburb or postcode, timing and essential matching preferences. Please confirm you have authority to enquire. Do not send detailed clinical records with an initial enquiry.
After capacity is confirmed
We request the information needed for intake and agree the authorised service, frequency, full price, relevant reporting, consent and invoicing arrangements through the agreed process.
GPs, hospital discharge teams and community clinicians can also enquire with the person’s consent. The registered Support at Home provider must authorise funded services before care begins.
The initial form checks capacity; it does not confirm an appointment. Please do not email plans, medical reports or detailed clinical records unless requested through an agreed process.
Pricing and invoices
Confirm the full cost before care starts
Ask us for a written quote for the proposed service, location and reporting requirements. Healthroos and your registered provider confirm the full service price, authorised direct and related indirect activities, and invoice arrangements before therapy begins.
Government guidance for participant-facing Support at Home allied health prices requires travel to be included in the direct-service unit price. Related indirect activities, such as agreed reporting, may have a separate time-based rate. Your registered provider confirms the authorised services and full price that apply to your arrangement.
Approved clinical supports have a 0% participant contribution; they still draw on the relevant Support at Home funding.
Greater Sydney
Mobile care in your area
Coverage includes the CBD and Inner West, Eastern Suburbs, North Shore, Northern Beaches, Ryde, Parramatta, the Hills, Blacktown, Penrith, Canterbury-Bankstown, Fairfield, Liverpool, Campbelltown and Sutherland Shire.
Availability varies by discipline, suburb, preferred language and clinical requirements.
Care where life happens
A team that understands everyday life
A home visit helps the clinician understand the environment in which a person moves, completes daily activities and pursues their goals. Care may involve one discipline or coordinated input from the team, depending on needs and provider approval.
English, Cantonese, Mandarin, Farsi and Korean may be available, subject to clinician matching. Family, carers and authorised representatives can participate with consent.
Previously called Home Care Packages
Continuing care under Support at Home
Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025. We can discuss your current allied health needs and work with your registered provider to confirm approved services, available funding and invoice arrangements before treatment begins.
Individual budgets, retained unspent funds and contribution arrangements vary. Confirm your current arrangement with your registered provider.
Common questions
Support at Home FAQs
Can Support at Home fund physiotherapy, OT or exercise physiology?
These disciplines are included in the Support at Home service list. The service must be in your support plan, have available funding and be authorised by your registered provider before funded care begins.
Will I pay a contribution for allied health?
There is no participant contribution for approved services classified as clinical supports. The registered provider must still confirm the service category, support-plan approval, available budget and full agreed price. Equipment and home modifications have separate rules.
Can I contact Healthroos myself?
Yes. An older person, family member or clinician can contact us to discuss needs and availability. We coordinate funded care through agreements with registered aged care providers. Your provider must authorise the service and invoice arrangements before care starts.
Does Healthroos manage my Support at Home budget?
No. Your registered Support at Home provider manages the service agreement, care management and budget. Healthroos delivers the agreed allied health services and coordinates with that provider.
How quickly can I arrange a home visit?
We aim to acknowledge enquiries within four business hours. We then confirm clinical fit, location and current availability. Appointment timing is agreed after service and funding arrangements are authorised; an enquiry does not confirm an appointment.
How do I find out the cost?
Ask us for a written quote for the agreed service, location and reporting requirements. Your registered provider confirms authorisation, available funding and the final arrangements before care starts. Approved clinical supports have a 0% participant contribution; they still draw on the relevant Support at Home funding.
I previously had a Home Care Package. Can I still ask Healthroos for allied health?
Yes. Support at Home replaced Home Care Packages on 1 November 2025. We can discuss your current allied health needs and work with your registered provider to confirm approved services, available funding and invoice arrangements before treatment begins.
What if I have not had an aged care assessment?
You can apply through My Aged Care or call 1800 200 422. Healthroos does not determine eligibility or allocate Support at Home funding.
Which languages are available?
Services may be available in English, Cantonese, Mandarin, Farsi and Korean. Matching depends on discipline, location and clinician availability.
Official resources
Check current program information
Support at Home guide
My Aged Care information for older people and families.
Approved services
The Australian Government’s current Support at Home service list.
Costs and contributions
My Aged Care guidance about funding and participant contributions.
Provider requirements — Aged Care Quality and Safety Commission
Let’s discuss the support you need
Tell us the service and suburb. Clients, families, registered aged care providers and care partners can all make an initial enquiry.
For general or provider enquiries, email referrals@healthroos.com.au. Please share only what is needed for the initial enquiry.
Information reviewed 30 September 2026. Eligibility, approved services, budgets and contributions depend on program rules and the person’s approved arrangements.