Mobile allied health across Greater Sydney
Support at Home allied health in Sydney.
Mobile physiotherapy, occupational therapy and exercise physiology for older people across Greater Sydney.
We coordinate with you, your family and your registered Support at Home provider or care partner so the service, budget, price and invoice pathway are confirmed before therapy begins.
Prefer email? Contact [email protected].
Home visits across Greater Sydney
3 disciplines Physio, OT and EP
5 languages subject to availability
Provider coordination before funded care
Program overview
Can Support at Home be used for allied health?
Yes. The Australian Government Support at Home service list includes physiotherapy, occupational therapy and exercise physiology within allied health and therapy.
A listed service is not automatically approved for every person. Before an appointment is funded, the registered provider must confirm that the service is in the support plan, funding is available, the service and price are authorised, any travel or reporting charges are agreed, and the invoice pathway is in place.
Support at Home service list
Official list of services available under the program.
Support at Home guide
My Aged Care overview for older people and families.
Apply for an assessment
Start the My Aged Care assessment process.
Care where life happens
Mobile allied health that fits everyday life.
A home visit helps the clinician understand the environment in which a person moves, completes daily activities and pursues their goals. It can also improve access when transport, fatigue, mobility or confidence makes clinic attendance difficult.
Depending on needs and provider approval, care may involve one discipline or coordinated input from the team. Meet the Healthroos team or check Greater Sydney coverage.
Services
Our Support at Home allied health services.
Mobile physiotherapy
Goal-led support for movement, mobility and physical function in the home.
- Balance and falls-risk management
- Walking, transfers and mobility
- Strength and reconditioning
- Recovery after illness, surgery or hospital
- Pain and movement difficulties
- Education for the person, family and carers
Mobile occupational therapy
Practical support for safety, independence and participation in everyday activities.
- Home safety and daily-living assessment
- Equipment and assistive technology assessment
- Home modification recommendations
- Fatigue, cognition and routine strategies
- Carer education and risk reduction
- Coordination with providers and clinicians
Equipment and modifications require assessment, approval and the correct funding pathway; a recommendation does not guarantee approval.
Mobile exercise physiology
Individually prescribed exercise to support capacity, confidence and long-term health.
- Strength, balance and endurance programs
- Graded exercise after illness or inactivity
- Falls-prevention exercise
- Support for chronic health conditions
- Maintaining mobility and independence
- Safe home and community activity planning
Who we work with
Coordinated around the older person.
Older people and families
We take time to understand what matters, where support is needed and who should be involved. Family, carers or authorised representatives can participate with consent.
Registered providers and care partners
We can discuss scope, frequency, pricing, documentation and invoice requirements before care starts. Relevant updates are shared within the older person’s consent.
GPs, hospitals and community clinicians
Clinicians and discharge teams can discuss a referral. The registered Support at Home provider must authorise funded services and invoice arrangements before care begins.
Referral pathway
How a Support at Home referral works.
01
Check approval
The person should have an aged care assessment, Support at Home support plan and approved service. If not assessed, apply through My Aged Care or call 1800 200 422.
02
Send the referral
The person, family, clinician, registered provider or care partner can contact Healthroos with consent, service, goals, location and provider details.
03
Confirm scope
Healthroos and the registered provider confirm clinician availability, price, travel or reporting charges, budget authorisation and invoice pathway.
04
Arrange the first visit
After authorisation, we contact the person or representative to arrange a suitable appointment. Timing depends on needs, location, language and availability.
05
Deliver and communicate
The clinician assesses needs and agrees a therapy plan. With consent, updates and documentation follow the agreed provider pathway.
Funded therapy does not commence until scope, price, authorisation and invoice details are agreed.
Funding and invoices
Confirm the arrangement before therapy starts.
Support at Home began on 1 November 2025. An aged care assessment determines eligibility and approved ongoing or short-term services. The person’s registered provider is responsible for the service agreement, care management and oversight.
Where Healthroos fits
When the registered provider approves Healthroos to deliver allied health, we coordinate service and invoice requirements with that provider. Approval, available funding, full price, travel and reporting charges must be confirmed before therapy begins. Clinical-support services have a 0% participant contribution under Support at Home, while support-plan approval and available budget still apply.
Healthroos does not manage the person’s Support at Home budget and does not determine program eligibility.
Transition information
From Home Care Packages to Support at Home.
Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025. Existing Home Care Package recipients transitioned under program rules, while people approved but waiting moved into the Support at Home Priority System.
Individual budgets, retained unspent funds and contribution arrangements vary. A previous Home Care Package arrangement does not by itself guarantee that a particular Healthroos service, schedule or invoice will continue. Confirm the person’s current arrangement with their registered provider.
Referral checklist
Information that helps providers and care partners.
- Person’s name, address and contact details
- Preferred language and communication needs
- Registered provider and care-partner details
- Requested discipline, goals and relevant health information
- Approved service details and proposed frequency
- Invoice, purchase-order and reporting requirements
- Consent to contact the person and exchange relevant information
Greater Sydney
Mobile coverage across metropolitan Sydney.
Coverage includes the CBD and Inner West, Eastern Suburbs, North Shore, Northern Beaches, Ryde, Parramatta, the Hills, Blacktown, Penrith, Canterbury-Bankstown, Fairfield, Liverpool, Campbelltown and Sutherland Shire.
Availability varies by discipline, suburb, preferred language and clinical requirements.
Why Healthroos
Mobile care with clear provider coordination.
A familiar setting
Assessment and therapy can reflect the person’s actual environment, routines and priorities.
Three disciplines
Access physiotherapy, occupational therapy and exercise physiology through one mobile team.
Multilingual care
English, Cantonese, Mandarin, Farsi and Korean may be available, subject to clinician matching.
Provider coordination
Scope, pricing, reporting and invoices are agreed with the registered provider before funded care.
Greater Sydney coverage
Mobile services across metropolitan Sydney, subject to discipline and clinician availability.
Consent-led communication
Agreed updates can be shared with family, care partners and clinicians with the older person’s consent.
Questions
Support at Home FAQs.
Is Support at Home the same as a Home Care Package?
No. Support at Home replaced the Home Care Packages Program on 1 November 2025. Individual budgets, service agreements and contribution arrangements are now managed under Support at Home rules.
Can Support at Home be used for physiotherapy, OT or exercise physiology?
These disciplines appear on the Support at Home service list under allied health and therapy. The service must still be in the support plan, have available funding and be authorised by the registered provider.
Does Healthroos manage my Support at Home budget?
No. The registered Support at Home provider manages the service agreement, care management and budget. Healthroos coordinates with that provider when delivering approved allied health.
Will I pay a contribution for allied health?
For approved services classified as clinical supports—such as physiotherapy—the participant contribution rate is 0%. The registered provider must still confirm the service category, support-plan approval, available budget, full price, travel and reporting requirements before therapy begins.
Can I contact Healthroos myself?
Yes. An older person, family member or clinician can contact us to discuss needs and availability. Support at Home billing cannot begin until the registered provider authorises the service and invoice pathway.
How are invoices handled?
Before therapy starts, Healthroos confirms the invoice recipient, approved price, billing details and any purchase-order or reporting requirements with the registered provider.
What if I have not had an aged care assessment?
Apply through My Aged Care or call 1800 200 422. Healthroos does not determine eligibility or allocate Support at Home funding.
Which languages are available?
Services may be available in English, Cantonese, Mandarin, Farsi and Korean. Matching depends on discipline, location and clinician availability.
Official resources
Check current Support at Home information.
Ready to discuss a Support at Home referral?
Have the registered provider or care partner details ready. We can discuss goals, location and discipline, then coordinate the next steps with the provider.
Email enquiries to [email protected].
General information only. Eligibility, approved services, budgets, contributions, pricing and claiming arrangements are determined by program requirements and the registered Support at Home provider. Information reviewed July 2026.